This Privacy Policy explains how Radah Trade and Service, owner of the E-Radahts platform, collects, uses, protects, and processes your personal data when you use our applications (Customers, Sellers, Drivers) or our website.
By using E-Radahts, you accept the terms of this policy.
1. Who are we?
Radah Trade and Service
Multi-service digital platform (Delivery - Food - Services - Transport - Real Estate - Packages).
2. Data We Collect
We only collect data necessary for the operation of the service:
2.1. Identification Data
- First name, last name
- Phone number
- Email address
- Delivery or home address
2.2. Location Data
- GPS location (for delivery / taxi / services)
- Activity zones of sellers and drivers
2.3. Account Data
- Credentials
- Connection history
- User preferences
2.4. Usage Data
- Order history
- Viewed products
- Interactions with sellers and drivers
- Reviews, comments
2.5. Payment Data
- Payment methods used
- Transactions made
⚠️ We do not store bank information. Payments are processed through secure gateways (Stripe, Paystack, Flutterwave, PayPal...).
3. How We Use Your Data
We use your data to:
✔️ Provide Our Services
- Account creation and management
- Order processing
- Connection with sellers and drivers
✔️ Improve User Experience
- Recommendations
- Content personalization
- Navigation optimization
✔️ Communicate With You
- Order notifications
- Tracking messages
- Customer support
✔️ Platform Security
- Identity verification
- Fraud prevention
- Detection of abusive behavior
✔️ Legal Obligations
Compliance with applicable laws (tax, commercial, personal data...).
4. Data Sharing
We never sell your data.
We may share certain information only with:
4.1. Our Operational Partners
Only the data necessary for the order (name, address, phone).
4.2. Technical Providers
- Hosting providers
- Payment gateways
- SMS services
- Technical support
4.3. Legal Authorities
Only in case of a legal obligation (fraud, judicial investigation).
5. Retention Period
We keep your data:
- As long as your account is active
- Up to 3 years after inactivity
- Or according to applicable legal durations
You can request the deletion of your account at any time.
6. Data Security
We use advanced measures:
- Secure servers
- Encryption (SSL/HTTPS)
- Protection against unauthorized access
- Anti-fraud mechanisms
- Regular backups
However, no system is infallible. We are committed to notifying of any major incident in accordance with applicable laws.
7. Your Rights
You have the following rights:
- Access to your data
- Rectification
- Deletion
- Limitation of processing
- Objection
- Portability (export of your data)
- Withdrawal of consent
To exercise your rights:
8. Cookies & Similar Technologies
E-Radahts uses cookies to:
- Measure audience
- Save your preferences
- Optimize performance
- Improve user experience
You can disable cookies in your browser settings.
9. Seller & Driver Accounts
Professional accounts (sellers/drivers) accept that:
- Some data is visible to customers (name, shop, pro number).
- Performance (delivery time, reviews, availability) is analyzed.
- Data is used to calculate commissions and payments.
10. Policy Revision
We may update this policy at any time. In case of significant changes, you will be informed via the application.
11. Contact
For any questions regarding the privacy policy: